Order Cancellation and modifications:
Please contact our customer support team within 24 hours after placing your order to make any modifications to your order, delivery address or to cancel your order. Keep in mind this is not guaranteed, once your package has been paid for it will go through processing and once items have been processed and placed in production they can no longer be modified nor cancelled.
Discounted items and items on promotion are final sale.
The company is only held responsible for packages for a 60 day period. The 60 day period starts from the day the order has been placed. Customers must contact us regarding their order in the 60 day period. Please note we can only refund within 30 days of purchasing. This is not by choice but because credit card companies will not allow us to add funds to a credit card after 30 days.
If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $35.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase.
Regal Maison does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.
Regal Maison considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:
You agree that if you, the buyer, choose to do business with Regal Maison, and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us $35 for our time responding to the matter. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected, Regal Maison will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.