Shipping policy

 Regal Maison - Shipping and Delivery

 Thank you for choosing Regal Maison! We are delighted to offer you a seamless shopping experience with efficient shipping and delivery options. Below, you'll find all the necessary information about our shipping process, estimated delivery times, and tracking your order.


Shipping Policy: At Regal Maison, we utilize a reliable shipping service to ensure your orders reach you in a timely and secure manner. orders are processed within 2-5 business days after payment confirmation.


Delivery Timeframe: We take pride in providing fast and efficient delivery services. Our estimated delivery time frame for your orders is between 7 to 14 business days. Please note that this timeframe is calculated from the date your order is shipped and may vary depending on your location and external factors such as customs clearance, public holidays, or unforeseen circumstances.  Custom Orders Require an extra 3-5 Business days.


Order Tracking: To keep you informed about the status of your order, we provide order tracking facilities. Once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to our tracking page. Please use this information to stay updated on your package's whereabouts during transit.



Shipping Rates: We offer competitive and transparent shipping rates to ensure you get the best value for your money. The shipping cost will be calculated based on your delivery address and the weight of the items in your cart. You can view the exact shipping cost during the checkout process before making the payment.



International Shipping: At Regal Maison, we proudly offer international shipping to cater to our customers worldwide. Please be aware that international deliveries may take longer than domestic ones due to customs procedures and varying shipping regulations. 



Order Confirmation: Once your order is successfully placed and payment is confirmed, you will receive an order confirmation email containing all the necessary details. Please review this email carefully and contact our customer support team immediately if you notice any discrepancies.

 

Returned packages

The reason for the return is marked on your tracking. Items are returned to sender if:

  • The address does not exist \ incorrect address.
  • The item does not bear a sufficient address.
  • The addressee has moved without providing a forwarding address.
  • The item is refused by the addressee.
  • The package is not picked up from the post office
  • The customer was not home during the delivery and the item was not collected from the local post office.
  • Duty fee not paid 

We as the company are not responsible for returned packages due to the reasons listed above.